Here’s a sample Return Policy for your online shop:
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer the following return policy:
1. Return Timeframe
You have 7 days from the date of delivery to request a return.
2. Eligibility for Return
To be eligible for a return:
- The product must be unused, in the same condition you received it, and in the original packaging.
- Some products, such as open supplements or items with sealed packaging, may not be eligible for a return due to hygiene and safety concerns. Please check the product’s description for return eligibility.
3. Return Process
To initiate a return:
- Contact us at [Your Contact Email] with your order number and reason for the return.
- Our customer service team will provide you with instructions on how to return the product.
- Please ensure that the item is securely packaged when returned to avoid damage.
4. Return Shipping Costs
- If the return is due to an error on our part (e.g., wrong item shipped or defective product), we will cover the return shipping costs.
- If you are returning the product for any other reason, you will be responsible for the return shipping fees.
5. Refunds
Once we receive your returned item:
- We will inspect the product to ensure it meets the eligibility criteria.
- Refunds will be processed to your original payment method within 5–7 business days.
- Please note that shipping fees are non-refundable unless the return is due to our error.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at admin@herbalinfusions.co.za with:
- A description of the issue.
- Photographic evidence of the damage or defect. We will provide a replacement or a full refund, including return shipping costs.
7. Non-Returnable Items
Certain items are not eligible for returns, including:
- Products that have been opened or used.
- Items that are final sale or marked as non-returnable.
8. Exchange Policy
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
9. Contact Us
If you have any questions or need assistance with your return, please feel free to reach out to us:
- Email: info@herbalinfusions.co.za
- Phone: 072 037 3679
Thank you for shopping with us!
Feel free to adjust this policy based on your specific business needs. Let me know if you need any more details!